Rapid Rollout of LockDown Browser & Respondus Monitor for Instructors

These resources will help instructors quickly learn how to use LockDown Browser and Respondus Monitor.

Training Webinars

Instructor training webinars are offered several times each month. Registration required.

In-App Training Resources

The LockDown Browser Dashboard can be accessed from any course in your LMS. The initial screen contains instructor resources for LockDown Browser and Respondus Monitor, including demonstration videos, Quick Start Guides, and a Getting Started section with everything you want to communicate to students. Many of these resources are also available here.

If you can’t locate the LockDown Browser Dashboard in your course, contact your LMS administrator to ensure everything has been installed.

Instructors using Blackboard Learn (original view) should see this important article about Respondus Monitor Settings.

LockDown Browser Dashboard

Once the LMS administrator has completed the initial setup for LockDown Browser and Respondus Monitor, instructors will see the LockDown Browser Dashboard tool in their LMS courses. This is where you find:

  • Training resources, including videos and Quick Start Guides
  • A list of exams in the course
  • The settings for LockDown Browser and Respondus Monitor
  • Proctoring results for each exam (select “Class Results” from context menu)
  • Additional exam statistics (select “Exam Stats” from the context menu)

What learning systems are supported?

LockDown Browser and Respondus Monitor are available for tests & quizzes in Canvas, Blackboard (Learn/Ultra), Brightspace, Moodle, and Schoology.

Respondus Monitor is also available for use with ALEKS by McGraw-Hill, which works a bit differently.Go here for more details.

What do students install?

Students need to download and install the LockDown Browser application, which includes everything needed for Respondus Monitor (the proctoring application).

The Windows and Mac versions of LockDown Browser have a unique download link for each institution, so contact your license administrator if you don’t know what that is. (For some LMSs, the download link will appear whenever the exam requires the use of LockDown Browser.)

If you’ll be permitting students to use LockDown Browser on an iPad, it can be downloaded from the Apple App Store. Go here for more details.

System Requirements for Students

  • LockDown Browser and Respondus Monitor are available for Windows, Mac, and iPad devices. For complete details, see the section System Requirements (Students).
  • iPad Users – Note that the Respondus Monitor settings have an iPad option that must be enabled on a per exam basis. Instructors sometimes don’t permit students to use Respondus Monitor with an iPad unless it’s placed on a stand and used with an external keyboard (the video recording has too much motion otherwise.) See this KB article for more details.
  • Chromebook Users – Respondus Monitor isn’t currently available for Chromebooks.
  • Mobile Phones – LockDown Browser and Respondus Monitor aren’t available for use on mobile phones, such as the iPhone or Android phones. (Many LMSs don’t support exams taken on mobile phones either.)

Technical Support Resources and Live Chat

  • Respondus Support - The best way for an instructor to get assistance with a technical issue is to open a support ticket. Our goal is to respond to support tickets within a few business hours, but please be patient during these unusual times.
  • Knowledgebase – Here you’ll find answers to frequently asked questions, and even a few obscure ones.
  • Help Center – This is available within Respondus Monitor itself and helps students troubleshoot technical issues (webcam, microphone, internet connection, etc.) and get technical assistance.
  • 24/7 Live Chat for Students – Students having technical problems with Respondus Monitor can initiate a live chat with Respondus Support. This 24/7 service is available within Respondus Monitor and is accessed from “Help Center” and the “It’s Not Working” links that appear in the pre-exam startup steps.
  • Contact a Respondus Trainer – Do you have a question about LockDown Browser or Respondus Monitor that isn’t really of a technical nature? Are you confused with how something works? We recommend joining one of our daily training webinars, but you can also reach out to a Respondus Trainer by emailing training@respondus.com.

Create a practice quiz

This is the best advice on the page! Have students take a practice quiz that uses LockDown Browser and Respondus Monitor to ensure the student’s computer/device, webcam and internet connection function properly. Make the practice quiz available with multiple attempts so students can try it anytime they are using a different computer or networking environment.

Where are the proctoring results?

Everything an instructor does with LockDown Browser and Respondus Monitor occurs from the LockDown Browser Dashboard within the LMS (see above topic on this).

Once students have completed an exam using Respondus Monitor, go to the LockDown Browser Dashboard and select “Class Results” from the context menu to the left of the exam name. The class roster and proctoring results for the exam will appear. The flags (if any) will be shown on the timeline and you can review any part of the exam video.

Understanding Proctoring Results

Here’s a great overview on Understanding Proctoring Results for Respondus Monitor. It explains how flagging works, facial detection, and other goodies.

Can instructors watch students live during a proctored exam?

No, there isn’t a capacity for instructors to watch students in real-time during the exam.
 
Respondus Monitor uses a webcam to record a student during the exam. The proctoring results (which include flags of suspicious behaviors) are available to the instructor after the exam. The complete video is also available for exam sessions, but this is mainly so instructors to investigate specific issues raised in the proctoring results.

Resources for License Administrators

There is also an Administrator Cheat-Sheet for Rapid Rollout of LockDown Browser and Respondus Monitor.