Rapid Rollout of LockDown Browser & Respondus Monitor for Instructors

These resources will help instructors quickly learn how to use LockDown Browser and Respondus Monitor.

Training Webinars

Instructor training webinars are offered several times each month. Registration required.

In-App Training Resources

The LockDown Browser Dashboard can be accessed from any course in your learning management system (LMS). The initial screen contains instructor resources for LockDown Browser and Respondus Monitor, including demonstration videos, Quick Start Guides, and a Getting Started section with everything you want to communicate to students. Many of these resources are also available here.

If you can’t locate the LockDown Browser Dashboard in your course, contact your LMS administrator to ensure everything has been installed.

Instructors using Blackboard Learn (original view) should see this important article about Respondus Monitor Settings.

LockDown Browser Dashboard

Once the LMS administrator has completed the initial setup for LockDown Browser and Respondus Monitor, instructors will see the LockDown Browser Dashboard tool in their courses. This is where you find:

  • Training resources, including videos and Quick Start Guides
  • A list of exams in the course
  • The settings for LockDown Browser and Respondus Monitor
  • Proctoring results for each exam (select “Class Results” from context menu)
  • Additional exam statistics (select “Exam Stats” from the context menu)

What learning systems are supported?

LockDown Browser and Respondus Monitor are available for tests & quizzes in Canvas, Blackboard (Learn/Ultra), Brightspace, Moodle, and Schoology.

Respondus Monitor is also available for use with ALEKS by McGraw-Hill, which works a bit differently.Go here for more details.

What do students install?

Students need to download and install the LockDown Browser application, which includes everything needed for Respondus Monitor (the proctoring application).

The Windows and Mac versions of LockDown Browser have a unique download link for each institution.

Instructors can find directions for students to install LockDown Browser by following these steps: go to the LockDown Browser Dashboard in the course, select About LockDown Browser (top right of screen), select “Getting Started,” and then “Information for your Syllabus.”  (For some learning systems, the download link will appear to students when an exam requires the use of LockDown Browser.)

If you’ll be permitting students to use LockDown Browser on an iPad, it can be downloaded from the Apple App Store. Go here for more details.

System Requirements for Students

  • LockDown Browser and Respondus Monitor are available for Windows, Mac, and iPad devices. For complete details, see the section System Requirements (Students).
  • iPad Users – Note that the Respondus Monitor settings have an iPad option that must be enabled on a per exam basis. Instructors sometimes don’t permit students to use Respondus Monitor with an iPad unless it’s placed on a stand and used with an external keyboard (the video recording has too much motion otherwise.) See this KB article for more details.
  • Chromebook Users – Chromebook support isn’t available for all learning systems, or may be restricted by the Respondus Monitor license administrator. Contact your license administrator or Respondus Support for more details.
  • Mobile Phones – LockDown Browser and Respondus Monitor aren’t available for use on mobile phones, such as the iPhone or Android phones. (Many LMS don’t support exams taken on mobile phones either.)
  • Online exams require a stable internet connection. Provide students with a practice quiz so they can test their computer setup and bandwidth. Here are some tips for improving poor internet connectivity.

Technical Support Resources and Live Chat

  • Respondus Support - The best way for an instructor to get assistance with a technical issue is to open a support ticket. Tickets are responded to quickly by the Respondus Support team.
  • Knowledge Base – Here you’ll find answers to frequently asked questions, and even a few obscure ones.
  • Help Center – This is available within Respondus Monitor itself and helps students troubleshoot technical issues (webcam, microphone, internet connection, etc.) and get technical assistance.
  • 24/7 Live Chat for Students – Students having technical problems with Respondus Monitor can initiate a live chat with Respondus Support. This 24/7 service is available within Respondus Monitor and is accessed from “Help Center” and the “It’s Not Working” links that appear in the pre-exam startup steps. Additional resources for students are available here.
  • Contact a Respondus Trainer – Do you have a question about LockDown Browser or Respondus Monitor that isn’t really of a technical nature? Are you confused with how something works? We recommend joining one of our training webinars, but you can also reach out to a Respondus Trainer by emailing [email protected].

Create a practice quiz

This is the best advice on the page! Have students take a practice quiz that uses LockDown Browser and Respondus Monitor to ensure the student’s computer/device, webcam and internet connection function properly. Make the practice quiz available with multiple attempts so students can try it anytime they are using a different computer or networking environment.

Here are some tips on how to run a successful practice quiz.

Where are the proctoring results?

Everything an instructor does with LockDown Browser and Respondus Monitor occurs from the LockDown Browser Dashboard within the online course (see above topic on this).

Once a completed exam has been processed (this can take several hours), go to the LockDown Browser Dashboard and select “Class Results” from the context menu to the left of the exam name. The class roster and proctoring results for the exam will appear. The flags (if any) will be shown on the timeline and you can review any part of the exam video.

Here’s a great overview on Understanding Proctoring Results for Respondus Monitor. It explains how flagging works, facial detection, and other goodies.

Can instructors watch students live or communicate with students during a proctored exam?

No, there isn’t a capacity for instructors to watch students in real-time during an exam that uses Respondus Monitor. Communication tools like instant messaging and chat are disabled during a Respondus Monitor session (to prevent their use by students to cheat).

Respondus Monitor uses a webcam to record a student during the exam. The proctoring results (which include flags of suspicious behaviors) are available to the instructor after the exam. The complete video is also available for exam sessions, but this is mainly so instructors can investigate specific issues raised in the proctoring results.

To allow students to contact you with questions related to test content during an exam that requires LockDown Browser, let them know how they can reach you by phone or text, or instruct them to contact you immediately after completing the exam to discuss the issue.

What about student privacy concerns?

Proctoring results, including the student video, are only available to the instructor from within the online course. Respondus staff do not watch or review student videos. The Respondus Monitor Terms of Use is the official word on privacy, but the following document (one page) answers most privacy questions asked by instructors and students: Data Privacy Overview.

Can students use scratch paper or notes during an exam?

Yes. Students can be directed to use external resources (scratch paper, notes, books, etc.) during an exam. However, keep in mind this can affect facial detection results if they are frequently looking away from the webcam. If this behavior is what you expect, just ignore the flags associated with using other resources.  Also, you may want to turn off the Respondus Monitor setting “Notify students during the exam if face cannot be detected,” so they aren't prompted to fix the problem during the exam.

Resources for License Administrators

There is also an Administrator Cheat-Sheet for Rapid Rollout of LockDown Browser and Respondus Monitor.