When you interact with our Respondus representatives (e.g.: account managers, licensing team, support representatives) via email, telephone, online or in person, we will process personal data you provide to us. Respondus uses services from third parties such as Salesforce.com and Kayako to maintain information about customers and prospective customers.
The legal ground for this processing is our legitimate interest in providing quality account management and customer support.
Respondus uses third-party processors such as eMail Networks, GoToMeeting, and MailChimp to assist in sending emails. These processors may be outside of the European Economic Area. The services provided by the third-party processors enable us to track the activities associated with emails, such as whether they were opened, whether links in the emails were clicked on, and what further actions were taken on Respondus websites following clicks on those links. Respondus uses this data to analyze the level of engagement with its emails.
The legal ground for processing information for this purpose is your consent. You can withdraw your consent at any time by selecting the unsubscribe option at the bottom of Respondus emails and following the steps shown. You can also email [email protected] with the word "UNSUBSCRIBE" in the subject line and we will unsubscribe your email address from future communications.
Respondus may also purchase or obtain your personal information, such as name, email, mailing address, phone number, job title, and employer from a conference organizer, a list broker, partner or other source. This information is intended for temporary use to send marketing information to you, such as an email or printed mailing. We don't further process personal information from third-party lists unless you interact with us further.
The legal ground for processing this information for this purpose is your consent. You can withdraw your consent at any time by selecting the unsubscribe option at the bottom of Respondus emails, or emails sent on behalf of Respondus from third-party vendors. You can also email [email protected] with the word "UNSUBSCRIBE" in the subject line and we will unsubscribe your email address from future communications.
Also see the Respondus Website – Additional Privacy Information for information on how our website is used to process personal information for marketing purposes.