Last Updated: September 12, 2025
Effective Date: October 12, 2025

This LockDown Browser Privacy Policy Supplement provides details about how LockDown Browser Processes Personal Information of Students. This LockDown Browser Privacy Policy Supplement specifically addresses information Processed through LockDown Browser and does not apply to other Respondus Services. It is part of and incorporated into the Privacy Policy. You should read them both carefully.

For simplicity, terms used here have the same definitions as in our Privacy Policy unless otherwise noted below.

LockDown Browser Processes information strictly on behalf of and in accordance with the written instructions of our end customers.

LockDown Browser Generally Does Not Collect Information about Students

LockDown Browser is a client-based application that "locks down" a computer or device during an online exam and is accessed from within a learning or assessment platform such as a learning management system (“LMS”) or publisher system.

Respondus permits certain technology partners (“SDK Partners”) to license, embed, and distribute the LockDown Browser technology for use with their proprietary assessment systems. Respondus may receive anonymized data from such SDK Partners for intellectual property protection and license management purposes.

In our standard use case, our customer is an Institution whose Students, Instructors and Administrators access LockDown Browser from within one of our standard LMS integrations. In these instances, Respondus directly integrates LockDown Browser with an LMS, typically through a plugin or tool that operates via application programming interfaces and webhooks (collectively, “APIs”). The remainder of this LockDown Browser Privacy Policy Supplement applies exclusively to our standard use case and not to our SDK Partners.

In most cases, LockDown Browser does not Process the Personal Information of Students. For example, Students do not have to provide any information about themselves or create an account to use LockDown Browser, and it does not automatically collect Personal Information from Students’ online activities.

More Information Regarding the Personal Information Processed by LockDown Browser

There are only two cases where LockDown Browser may Process a Student’s Personal Information: when a Student uses the “Help Center” to troubleshoot a technical issue with LockDown Browser and when a Student uses the “Early Exit” feature.

When a Student uses the Help Center within LockDown Browser, the application runs analytic tests and generates log files, and then the Help Center enables the Student to email the information to an address of the Student’s choosing, including Respondus Technical Support. Respondus Processes the Student’s email address when the Student sends the analytic tests and log files to Respondus Technical Support, as well as any other Personal Information the Student chooses to provide in the email, including the Student’s name.

When a Student uses the Early Exit feature, the Student will terminate an assessment before it is completed, and the Student will be prompted to give a reason for terminating early. Respondus collects the Student’s LMS identification number and reason for terminating early so that it can provide the Student’s reason for terminating to the Student’s Instructor.

Personal Information We Collect about Students

Below we provide the categories and specific pieces of Personal Information Processed about Students, the categories of sources from which Personal Information is collected, the business or commercial purposes for collecting and using each category of Personal Information, and the categories of third parties to whom that Personal Information was disclosed in the last 12 months. Please note that some types of Personal Information are duplicated among categories.

Categories and Specific Pieces of Personal Information Processed about Students

• Identifiers, including name and email address when accessing the Help Center.
• Internet and network activity information, including data about a Student’s interactions with LockDown Browser when accessing the Help Center.
• Education information, including a Student’s LMS identification number when accessing the Early Exit feature.

Sources of Students’ Personal Information 

• The Identifiers and Internet and network activity information that LockDown Browser Processes are collected directly from Students when Students use the Help Center feature of LockDown Browser.
• The Education information that LockDown Browser Processes is collected automatically from the LMS used by the Student’s Institution when the Student uses the Early Exit feature of LockDown Browser.

Business or Commercial Purpose(s) for Processing Student Personal Information

• The Identifiers and Internet and network activity information are Processed by LockDown Browser to provide the Help Center feature of LockDown Browser, to answer Students’ questions, and to provide customer service.
• The Education information is Processed by LockDown Browser to provide the Early Exit feature of LockDown Browser.

Categories of Recipients of Student Personal Information

• The Identifiers and Internet and network activity information that LockDown Browser Processes are disclosed to our business communication and collaboration, customer relations management, customer support, and data storage service provider.
• The Education information that LockDown Browser Processes is disclosed to the Student’s Institution.

Data Retention

When your Personal Information is collected in order to use the Help Center feature of LockDown Browser, that data is retained for no longer than five years.

When your Personal Information is collected in order to use the Early Exit feature of LockDown Browser, your Institution has control of the retention and deletion of that information, and its data retention policies and practices apply.

Contact Us

If you have any questions or concerns about this LockDown Browser Privacy Policy Supplement, you may contact us through our Privacy Contact.