General Data Protection Regulation (GDPR) and Privacy Shield

Last Updated: August 11, 2021

The General Data Protection Regulation (GDPR) is a European Union data protection law that became effective on May 25, 2018. Its purpose is to harmonize data protection laws across the European Economic Area, give people in the EEA enhanced rights to their data, and require businesses to meet certain technical and organizational controls around their collection and processing of personal information.

Respondus has aligned itself with this effort, as described below.

Respondus' commitment to privacy and data security

Respondus remains committed to protecting our customers' privacy and data security. As part of that commitment, we updated our Privacy Policy, effective May 25, 2018, for all customers globally. These changes provide:

  • Details on how we use your personal information — including expanded details for specific products and services we offer — and the choices available to you.
  • Information about the responsibilities of businesses that process personal information, such as asking for customers' consent to receive marketing communications.
  • Opportunities to request more information about the data we store, including how to modify or delete it.

If you are in the European Union / United Kingdom, you may address privacy-related inquiries to our EU / UK representative pursuant to Article 27 GDPR:

EU: EU-REP.Global GmbH, Attn: Respondus, Hopfenstr. 1d, 24114 Kiel, Germany
UK: DP Data Protection Services UK Ltd., Attn: Respondus, 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom
[email protected]

Respondus, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom to the United States in reliance of Privacy Shield. Respondus, Inc., has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit the Privacy Shield Website.

With respect to personal data received or transferred pursuant to the Privacy Shield frameworks, Respondus, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (for issues pertaining to Privacy Shield).

Under certain conditions, more fully described on the Privacy Shield Website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Choice:  In compliance with Privacy Shield principles, you have the right to opt out of:

  1. Disclosures of your Personal Data to third parties not identified at the time of collection or subsequently authorized, and
  2. Uses of your Personal Data for purposes materially different from those disclosed at the time of collection or subsequently authorized.

Onward Transfers: In the context of an onward transfer Respondus has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Respondus shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

If you have a related question or concern, please contact us at [email protected]

In compliance with the Privacy Shield Principles, Respondus, Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Respondus, Inc. at: [email protected]

Respondus, Inc. has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit the JAMS website for more information or to file a complaint. The services of JAMS are provided at no cost to you.