FAQs for Instructors

What causes a user to be banned from LockDown Browser?

A ban occurs when LockDown Browser detects the active use of an application or method specifically designed to bypass the security of LockDown Browser. Banning is a “last resort” security measure that targets specific hacking groups that are funded by the sale of their bypass applications or services. Out of the hundreds of millions of exams secured by LockDown Browser last year, less than 500 users were banned.

How does a ban work?

A ban restricts a student’s access to an online exam that requires LockDown Browser (in some cases the exam session begins briefly before it terminates). Bans apply to user accounts, not devices. Switching devices will not change the ban status for a user. Removal of a ban requires approval by the institution’s LockDown Browser administrator.

How are bans removed?

A unique reference code appears to a banned user when LockDown Browser is started. This code should be provided to the institution’s LockDown Browser license administrator. Once the investigation by the institution is complete, the license administrator can request a ban to be removed by opening a ticket with Respondus Support and providing the reference code.

Only license administrators for LockDown Browser can request that a ban be removed. If you do not know the LockDown Browser admin at your school, contact Respondus Support.