LockDown Browser and Banned Users

FAQs for Instructors

What causes a user to be banned from LockDown Browser?

Banning is a last-resort safeguard, used only when a student attempts to use an application or technique specifically designed to circumvent LockDown Browser’s security protections.

How does a ban work?

A ban restricts a student’s access to an online exam that requires LockDown Browser; in some cases, the exam session may begin briefly before being terminated. Bans apply to user accounts, not devices. Switching devices will not change the ban status for a student.

How are bans removed?

Once the investigation by the institution is complete, the license administrator can remove the user ban. Only license administrators for LockDown Browser can remove a ban. If you do not know the LockDown Browser admin at your school, contact Respondus Support.