Staff Shortages? Leave Training & Support to Us

Universities across the globe are feeling the squeeze of staff shortages, especially within the ranks of instructional technology.

Respondus is here to help.

Whether it’s training faculty, supporting students, or onboarding staff to manage your institution’s Respondus applications, Respondus will help you carry on.

For License Admins and Instructional Technology Staff

• Schedule a Call With a Respondus Trainer
  This is ideal for new staff tasked with managing, training, or supporting Respondus applications at your institution. Or, schedule a training session for a group of faculty.
• Respondus Support
  Need help with troubleshooting? Want to poke around the Respondus Knowledge Base? Looking for the status page? You’ll find that and more at the Respondus Support page.
• Dedicated Account Manager
  Your Respondus account manager knows the unique needs of your institution. They provide frequent updates on products and services, and are your direct link to getting help (eg. support escalations, scheduling a training, license renewal questions, etc.)

For Instructors

• In-App Resources
  Instructor training materials for LockDown Browser and Respondus Monitor appear within the application itself. Locate the “LockDown Browser” tool in the LMS and select from a variety of training videos and resources.
• Training webinars
  Respondus provides frequent (and free) training webinars for instructors. The schedule is updated monthly.
• Office Hours With Respondus Trainers
  Instructors can schedule a 15-minute, 1-to-1 office hours session with a Respondus Trainer. Go to the LockDown Browser tool in the LMS, select the Respondus Monitor settings, and use the “Need Help?” button to schedule a session.
• Respondus Support
  Instructors also have access to the (awesome) Respondus Support team.

For Students

• 24/7/365 Live Chat
  If a student encounters a problem with Respondus Monitor, a Respondus support agent is seconds away. Students can start a live chat session from within Respondus Monitor itself. The average wait time for an agent (a real human) is less than 30 seconds.
• Help Center & System Check
  In addition to live chat, Respondus Monitor has a built-in Help Center that contains a system check, troubleshooter, and knowledge base.
• Respondus Support
  Sure, students can contact the Respondus Support team too.